The Hexagon web shop process takes just five minutes
Author: Elena Bertero, Geatop S.r.l.
Geatop S.r.l. provides high-precision dimensional control services for the nuclear and energy sectors. As a long-standing user of Hexagon technology, they have now integrated Shop Hexagon into their procurement process to streamline the ordering of essential metrology equipment and accessories.
We first started using Shop Hexagon when we urgently needed a specific accessory. The traditional process of requesting a quote from a sales representative, waiting for a response, and then raising a purchase order could be time-consuming, especially for smaller, low-value items.
Before we used the Shop Hexagon, getting a full overview of Hexagon's available accessories was a challenge. We weren’t always familiar with specific article codes, which could make it difficult to communicate our technicians' needs accurately.
"It has been a fast, clear process"
Shop Hexagon has revolutionised how we procure metrology accessories. It is fast, intuitive, and gives us complete confidence in our purchasing decisions.
The process is incredibly efficient. Now, our technicians can find the exact part they need online and simply send a link to the administration team to complete the order. This takes just a few minutes. The platform provides detailed product descriptions, technical specifications, and compatibility information, which ensures we are always buying the right component for our specific devices, like the Leica Absolute Tracker AT960 or our CMMs.
This clarity removes any doubt. As I am not a technician, having a photo and detailed technical data ensures I am ordering the correct item without needing in-depth technical knowledge of how our laser trackers function.
In addition, the payment process is convenient. We can use a bank transfer system instead of a credit card, which simplifies our internal authorisation procedures and makes the entire transaction seamless from start to finish.
"We can grant customers a major quality and innovation"
The product information on Shop Hexagon helps us maintain our competitive edge. Hexagon's technology is the most accurate on the market, which allows us to provide a superior quality of service. The web shop keeps us informed about the latest innovations and ensures we have access to up-to-date devices and accessories.
Even when an item is out of stock, the support we receive is excellent. We are able to contact a local representative who can arrange for the item to be restocked on the website, and we are able to order and receive the product within four days. This level of service means we can manage our technicians’ expectations and trust that our supply chain is reliable.
The platform provides clear information about our orders, including dedicated invoice numbers for web shop purchases, which simplifies our accounting processes.
Shop Hexagon has reduced our ordering time and given us the independence to manage our procurement needs efficiently. It makes it quicker and easier to get information and vital components.
We would certainly recommend Shop Hexagon.