You can find your Hexagon contact information in the footer section, at the bottom right of the page or go to our Contact Us page.
Every customer must ensure they have successfully completed their registration and activated their account before placing an order. Once the customer has identified the correct products and quantities and added them to their shopping basket, they can proceed to checkout.
Whether you are buying in bulk or just a single item, the online shop takes the time and stress out of securing the measuring equipment you need. All purchases are recorded in your order history, making it easy to place repeat orders.
If you have a promotional code, simply enter it in the Coupon Code box on the checkout page.
Once your order has been placed, the Hexagon Fulfillment Center will ship all in-stock items the same day, provided the order is received by 12:00 noon Eastern Time. Orders placed after this time might not ship until the next day. During the secure checkout process, you will be presented with the FedEx delivery options for your location.
Shop Hexagon will provide you with a specific tracking number via email, allowing you to track your delivery in real time on the FedEx website.
Proof of delivery is available on the FedEx website.
Shop Hexagon is now open for business in the United States and Canada.
If you intend to return goods, please contact your local Hexagon Office to validate reason for return.
This point refers to Section 7 of the official online shop’s Terms and Conditions.
- Your local Hexagon office only accepts returns for web shop orders in exceptional cases.
- Returns are only accepted with prior coordination and written approval from your Hexagon Commercial Office.
- A handling fee of 30% of the goods’ value or €30.00 (whichever is higher) will be applied to cover quality check and restocking costs.
- Only undamaged goods in their original (or equivalent) packaging are accepted. Upon receipt, the goods will be inspected for defects or wear, which may reduce their value.
If you ordered a wrong item, please create a support ticket in your account. Your local office will contact you and guide you through the replacement process.
If you received a wrong item, please create a support ticket in your account. Your local office will contact you and guide you through the replacement process.
If you do not receive your order as expected, please create a support ticket in your account. Your local office will contact you and guide you through the replacement process.
If you receive damaged goods, please take clear photos of the affected items, attach them to your support ticket, and keep the packaging for reference. Depending on the situation, your local Hexagon Office will arrange a replacement, refund, or further assistance.
You can pay by credit card. We accept Visa, Mastercard, American Express and Discover.
For more details, watch our guide on placing an order using credit card!
Once your order is successfully placed, you will receive an order acknowledgement via email.
The TAX value shown on your order confirmation refers to the applicable sales tax based on your shipping destination and local tax regulations. This amount is calculated according to the relevant tax laws and will be included in your final invoice.
If you have a valid tax exemption, please contact your local Hexagon office to place your order.
At the moment, we do not have the option to download the invoice via Hexagon Webshop. The invoice will be sent to you via provided email.
Our Webshop will automatically redirect you to a local site based on your IP address. Shop US supports English and Shop Canada supports English and French.
We recommend using one of the browsers listed below to ensure the correct functionality of the online shop:- Microsoft Edge
- Google Chrome
- Safari
- Mozilla Firefox
Please make sure you are using the latest version of your browser, as newer versions provide significantly better performance than older ones. Also, ensure that Compatibility View (for older versions) is turned off. You can find this setting in the Tools menu, located to the right of the browser tabs. To reset your password, click the “Sign In” button. On the login page, enter your email address and click “Continue.” Then, select “Forgot password?” and follow the on-screen instructions. Finally, enter the email address where you would like to receive the reset link
To find the right product, you can search by keywords, the full product name, product ID, or Renishaw and ITP part numbers in the central search field at the top of the website. You can also browse the shop using the product category menus below the search bar and apply filters on the left-hand side of the page to narrow your results. If you still can’t find what you’re looking for, please contact your local Hexagon office — we’ll be happy to assist you.
Yes, our online shop also supports searches by Renishaw and ITP part numbers. Simply enter the competitor’s part number into the central search field at the top of the website.
Need More Help?
If you didn’t find the answer you were looking for, feel free to contact our customer support team by creating a support ticket or sending your request via email to your local Hexagon office. We’re here to help!
